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Policy Changes during Covid-19 pandemic

Please note that in an effort to protect the health and safety of both our citizens and staff, payments to the City in person will not be accepted at this time. However, payments can be made online, through your financial institution, or by mail.

Waiving of late fee penalties

The following measures have been put in place to assist water/wastewater customers who are experiencing financial difficulties due to the Covid-19 pandemic:

  • Late payment charges will not be charged on water/wastewater utility accounts in arrears until September 30, 2020.
  • The $40 Non-sufficient funds (NSF) fee for returned cheques will not be charged until September 30, 2020.
  • Water account holders can contact Customer Service Utilities at 519-756-1360 or

Please continue to visit for updates regarding impacts to City programs and services.

Go paperless and register for e-billing today!

Welcome to the new City of Brantford Utilities customer website. You can now access your water, wastewater and Brantford Hydro rental equipment account information online.

The new website allows you to:

  • compare usage histories
  • view your bill online
  • view payment and billing history
  • find links to helpful information
Register Login

Register today – it’s easy! All you need is your customer and account number. You will find those on the top right hand corner of your City of Brantford Utilities paper bill.

If you are not able to register your account, contact the City of Brantford Customer Services representatives at 519-756-1360.

If you are already registered to view your water, wastewater and Brantford Hydro rental equipment account through, you will have to re-register on this new site. We apologize for the inconvenience.

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